Travel to New Zealand following Christchurch attack

Following the events in Christchurch on 15 March, 2019, people considering travel to New Zealand are currently being advised to seek travel advice from their own government. 

Port Hills, Christchurch, Photo: Julian Apse
 All International and Domestic flights are operating as normal, but additional security screening measures are in place. It is therefore recommended that visitors arrive early to check-in for all flights. Standard New Zealand airport check-in opens 3 hours prior to departure and closes 90 minutes prior for international flights and 30 minutes prior for domestic flights. If your clients have airport transfers pre-booked, we suggest re-confirming the timings with the transport company direct at least 24 hours in advance.

The Tranzalpine Rail service and other train services are operating as usual and clients should not be affected. All Christchurch hotels, visitor attractions, cafés and restaurants and public spaces are open, so your clients are not required to change their plans if they have arrangements pre-booked. 

If you have clients in New Zealand who are concerned about their travel plans, or may wish to change their plans, they can utilise the 80 i-SITE visitor information centres around New Zealand for support and information. 

If you have clients due to travel to New Zealand in the near future who have concerns, please refer to your own government travel advice. If they wish to amend travel plans, please do so through your normal channels. If they have general questions around staying safe in New Zealand then refer them to for further information.

Emergency Numbers in New Zealand

  • The emergency telephone number in New Zealand is 111. Carry a mobile phone and don’t hesitate to dial the emergency phone number if you feel unsafe or threatened. Calls are free. 
  • There are Police Stations in all main towns and cities in New Zealand and in many rural locations. 
  • New Zealand network providers offer a txt messaging service for visitors. You can send updates about your location and travel movements via txt to number 7233 [SAFE]. These details are kept on a central database which can be accessed by police if necessary. Each text message sent to 7233 will be acknowledged by an automated response, which advises you to call 111 and request police assistance if you are in danger. Police and the New Zealand tourism industry encourage you to use this service as another way of letting people know where you are and what you are doing while in our country.
For more information about health and safety in New Zealand please go to our consumer site,