Top honours for Kiwi hotels
New Zealand’s largest hotel operator, Accor, is the recipient of two esteemed Host Hotels & Resorts Inc. (HHR) awards.
HHR is the largest lodging real estate investment trust and one of the largest owners of luxury and upper-upscale hotels globally. Novotel Wellington won the HHR best in class Guest Satisfaction Award for small hotels. This award was based on achieving the best Net Promoter Score which measures the loyalty that exists between a provider and a guest over a two-year period. Novotel Wellington also achieved best improvement in the score year on year which contributed to its award success.
Novotel Christchurch Cathedral Square and Ibis Christchurch, two of the first hotels to reopen in Christchurch post the 2011 earthquake, won the HHR best in class Capital Project Award. This award was based on achieving collaboration in execution of the hotel’s renovation projects, in a financially effective, efficient and focused project scope, with low displacement of business during the process.